Regina Bertolotti's Resume (Last updated July 21st 2008)

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Regina Bertolotti

Covington, KY 41014 USA

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OBJECTIVE

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To help the company I work for be represented in the best light possible by utilizing my 17 years of sales and customer service experience,outgoing personality, and my educational background.

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EDUCATION

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081997 - 052002

Northern Kentucky University

Highland Heights,Ky

Bachelor of Arts

  • Radio/tv communications

  • 3.2 Grade Point Average

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WORK EXPERIENCE

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032002 - Present
Customer Service Representative

Department of Treasury

Covington, Ky 41011

Assist Taxpayers in obtaining the Employer Identification Numbers in order to open and Estate, Trusts, Small Businesses,Corporations or Nonprofit Organization according to Business Tax Law and the IRC Code. Researching each and every account and by doing so -Preventing fraud and Identity theft. Data entry, creating letters and updating information to taxpayers'accounts.

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082007 - Present
Customer service associate

Adecco Employment Services

5 Spiral dr. Florence,ky 41042

Assist customers in making their purchases during a tent sale. Adding inventory as needing. Sorting and displaying in the most attractive way possible.

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072007 - 102007
Bid Content Caller

Messina Management Staffing

Blue Ash,Ohio 45213

Outbound calls to Architects, Engineers, and local government offices to obtain construction bidding information to upload to local Fortune 500 website isquft.com in order for their subscribers to receive the correct amendments and bid dates and times.

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081988 - 071999
Customer Service & Sales Representative

Radac Corporation

Dayton,Ky 41017

Assist customers from around the US in their purchase of automotive cooling parts by using catalogues and computer inventory systems. Hostess events sponsored by suppliers to increase customer awareness of our products. Review customer complaints and obtain approval and distribution of rebates,replacements and refunds to retain our customers.

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TRAINING

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6 weeks of Business Tax Law.
Customer Service Seminars by Edward Leader.
Telephone Etiquette by Cincinnati Bell.
Job Search techniques by LLC.

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AWARDS AND HONORS

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Deans List-NKU
Golden Key Society


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